Returns & Refund Policy

We want you satisfied with every order. This policy explains when returns are accepted and how they are processed.

1. What can be returned

Products that arrive damaged, are the wrong item, or have expired can be returned in full. Requests must be made within 48 hours of receiving the goods, with photos of the product. Requests after 48 hours are not accepted.

2. What cannot be returned

For safety and hygiene, products that have been opened, partly used, or had their seal broken cannot be returned unless they are damaged or expired.

3. How to return

1. Check your goods as soon as they arrive. If anything is damaged or wrong, request a return from your order page (Member Portal, or the order link in your email) within 48 hours — choose a reason, explain what happened and attach a photo. A video is optional; if you have one, upload it to Google Drive and paste the link.
2. We confirm eligibility within one working day.
3. Repack the product in its original packaging and send it to the address we give you, or bring it to the outlet.
4. Return shipping is at our cost when the error is ours.

4. Refunds

Refunds are processed to the original payment method within seven to ten working days after we receive and inspect the product. Original shipping is refunded when the whole order is returned due to our error.

5. Effect on points and commission

Reward points awarded on a returned order are reversed. Agent commission on a returned sale is also voided.

6. Uncollected orders

Outlet pickup orders not collected within 14 days will be followed up. If there is no reply after two attempts, the order may be cancelled and refunded less a handling cost.