Buy Online, Collect In Store: Why Pickup Is Worth It
By OLIN HIVE 27 April 2026 5 min read
Quick answer
Choosing outlet collection gives three benefits courier delivery does not: free shipping regardless of order value, a free JRM gift on every collected order, and 50 bonus reward points. After placing the order you receive a six-character pickup code to show at the counter. Orders can be collected within 14 days of notification.
Key facts
- Outlet collection carries no shipping cost.
- Every collected order receives a free JRM gift.
- Collection awards 50 bonus reward points.
- The pickup code is six characters with no 0, O, 1 or I.
- The collection window is 14 days from notification.
Three clear benefits
No shipping cost. A RM100 courier order to Peninsular Malaysia costs RM8 to ship. Collection costs nothing, regardless of order value.
A free JRM gift. Every order collected at the outlet receives a gift chosen by the store. This incentive exists deliberately to bring customers in.
50 bonus points. Added to the normal points earned from spending. On a RM200 order that is 250 points instead of 200.
Why the store wants you to come
This is worth stating plainly: the incentive exists because customers who come in speak to staff, see other products, and return more often.
That is nothing to hide. The trade is fair — you save the shipping cost and get a gift; the store gets a chance to meet you.
How the process works
At checkout, choose "Collect at outlet" and pick an outlet. After the order is placed you receive a six-character pickup code.
The code contains no 0, O, 1 or I. The reason is practical: customers read it out to a cashier rather than scanning it, and confusable characters waste time at the counter.
Bring the code — on your phone or written down — to the counter. Orders are usually ready within two operating hours of payment confirmation.
Who can collect
Anyone holding the code. This is deliberate so you can send someone on your behalf.
For high-value orders, staff may ask for additional verification. That protects you rather than inconveniences you.
If you cannot come in time
The collection window is 14 days. After that, staff will contact you before taking any further action.
If you know early that you cannot come, call the outlet. The order can be switched to courier delivery by paying the shipping cost, and the collection gift no longer applies in that case.
Step by step
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1
Choose collection
At checkout, choose "Collect at outlet" and pick the outlet nearest to you.
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2
Complete payment
Pay by your preferred method. No shipping cost applies.
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3
Keep the pickup code
You receive a six-character code. Keep it on your phone or write it down.
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4
Come to the counter
Show the code at the outlet counter and collect your order with your free gift.
Frequently asked
No. Collection carries no shipping cost, regardless of order value.
Yes. Anyone holding the pickup code can collect it. For high-value orders, staff may ask for additional verification.
Fourteen days from notification. After that, staff will contact you before taking any further action.